REGULATIONS FOR FREE DELIVERY ON MATTRESS PURCHASES WITHIN 10KM OF EPA STORES FROM JANUARY TO MARCH 2023
The company Ferretería EPA, S.A., with Costa Rican corporate identification number three-one hundred one-three hundred fifty-four thousand two hundred seventy-one, establishes this General Regulation, which includes all restrictions, limitations, and conditions that apply for the purpose of regulating and developing the free or included transportation service benefit for the customer, in order to avoid confusing or erroneous information for the consumer. Therefore, the following regulation is established, the observance of which is mandatory for the application of the benefit, which includes free transportation service for mattresses purchased at Ferretería EPA, provided the distance is not greater than 10 kilometers from the EPA Store where the customer makes the purchase.
The provisions herein shall be mandatory for the Customer (see definition of Customer below) as the Organizer in said Promotion. Participation in the Promotion implies the Customer's acceptance of these rules, limitations, and procedures, which shall be considered definitive regarding the Promotion, and are known and accepted as such. Any violation of said rules and/or procedures established for the Promotion will imply the immediate exclusion of the Customer or Participant, without any liability on the part of Ferretería EPA S.A.
The following terms, capitalized and used in these Regulations, shall have the meaning established herein, with the understanding that such meaning shall be applicable to both the singular and plural forms thereof.
“Customer or Participant” means any natural person who participates in the Promotion subject to the limitations of these Regulations.
“Points of Sale” means solely the Ferretería EPA stores located in Curridabat, Escazú, Belén, Tibás, and Desamparados.
“Personal Data” means the data that each Customer must provide and complete in the documentation to apply for the benefit, which are (i) Full Name; (ii) Valid and up-to-date personal identification number, duly recognized by the Government of the Republic of Costa Rica; (iii) Phone numbers; (iv) Email address. Such information will be used solely by the Organizer for the purposes of the Promotion, a situation to which the customers consent, and therefore it may not be used for commercial or advertising purposes.
Prize and/or benefit: In this promotion, the benefit and/or prize shall consist of free and/or included transportation for the purchase of the products indicated in the following clause.
Article 1. Validity and Application of the Special Offer or Promotion:
The promotional benefit offered in this promotion consists of free or included transportation service, corresponding solely and exclusively to purchases of mattresses made during the validity period of the promotion, which is of limited duration, starting on January 02, 2023, and ending on March 31, 2023, during EPA's regular business hours.
Therefore, all qualifying purchases must be coordinated at the builder service module with personnel identified by Ferretería EPA, S.A., who are effectively trained in this program by Ferretería EPA, S.A. For the purposes of these regulations, the participating products are the following mattresses or bases, which have the following assigned codes:
| *0948036 | EUROBED MATTRESS TWIN |
| *0948037 | EUROBED MATTRESS DOUBLE |
| *0948038 | EUROPLUS MATTRESS TWIN |
| *0948039 | EUROPLUS DOUBLE |
| *0948040 | EUROPLUS MATTRESS QUEEN |
| *0948041 | EUROPLUS MATTRESS KING |
| *0948042 | BASE B TWIN |
| *0948043 | BASE B DOUBLE |
| *0948044 | BASE B QUEEN |
| *0948045 | BASE B KING |
This benefit only applies to those purchases that have a maximum distance of 10 kilometers from the Ferretería EPA store where the purchase is made.
Validity of the benefit:
The service will apply to all units sold from January 02 to March 31 of the current year. Purchases made outside the timeframe or dates established in these Regulations will not have the benefit of “free or included transportation service.”
Free or included transportation means that the Customer shall not pay any additional sum to the sales price of the product for the transportation service; however, the customer must assume the costs for each additional kilometer beyond the maximum distance established in these Regulations.
Article 2. Conditions:
The service will apply to all customers who make a purchase without a required minimum amount, provided they meet the requirement that their distance must not be greater than 10 kilometers from the store during the promotion's validity period.
It is stated and therefore informed that all transportations will be carried out only on Wednesdays during the validity of the promotion; the delivery dates are as follows.
Wednesday, January 11, 2023.
Wednesday, January 18, 2023.
Wednesday, January 25, 2023.
Wednesday, February 01, 2023.
Wednesday, February 08, 2023.
Wednesday, February 15, 2023.
Wednesday, February 22, 2023.
Wednesday, March 01, 2023.
Wednesday, March 08, 2023.
Wednesday, March 15, 2023.
Wednesday, March 22, 2023.
Wednesday, March 29, 2023.
Wednesday, April 05, 2023.
Delivery schedules are made on Mondays; sales made on Tuesdays will be dispatched provided the store has physical inventory.
It only applies to one (1) trip per invoice, so the customer must coordinate one (1) delivery point within the permitted distance for each invoice or purchase made.
The customer must provide all necessary information: name of the person receiving, ID, phone number, and exact address to be able to enjoy the benefit.
The customer must ensure that the address provided has access for a Tandem-type truck to enter in order to enjoy the benefit.
The customer must be present or leave someone authorized to receive and sign in their place; otherwise, the merchandise will be returned and the customer must pick it up at the store. Deliveries will be made by route between 8 am and 4 pm; no fixed time is established for the delivery.
The customer must sign a document of conformity with the delivered material once the merchandise arrives, being satisfied with the shipment.
Any disagreement detected for which a warranty is desired must be presented at the Ferretería EPA store where the purchase was made, with the product in perfect condition and the original invoice.
At all times, the customer must keep the product purchase invoice and the required materials to be able to apply for a warranty.
The customer will have a maximum period to coordinate the dispatch of the purchased merchandise, being able to coordinate until no later than Monday, March 31, 2023. However, the dispatch must be coordinated on the same day the purchase was made.
Responsibility of the company transporting the merchandise:
The personnel providing the transportation service are trained to transport merchandise for all products sold in Ferretería EPA stores but do not have any relationship with the product manufacturers.
The availability of dates and times for delivery is subject to the number of freight shipments previously coordinated and the number of vehicles available for delivery; therefore, all purchases must be coordinated with the Ferretería EPA advisors located at the builder service module inside the store.
Article 3. Coverage Range: The free or included transportation service applies only to the surroundings of the Ferretería EPA store where the purchase was made and invoiced, provided they meet the condition that the maximum distance is 10km from the store; otherwise, an additional amount will be charged if the place where the final delivery is made is outside this range. Payment of said expenses to the installation team will be borne by the customer.
Limitations and Conditions:
Includes:
Delivery of materials through the free transportation service.
Does Not Include:
Does not include installation, visits, or consulting at the time of delivering the merchandise.
Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the offer or promotion of free installation service are for illustrative purposes only; however, they clearly reflect to the consumer the benefit granted in the Promotion. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory found in each store, all of which is adjusted to the codes of the participating products described above.
Article 5. Suspension or Modification of the benefit: Ferretería EPA S.A. may modify, suspend, or terminate early any benefit, offer, or promotion of free transportation service, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any cause of force majeure or fortuitous event occurs that warrants it. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate in the same terms any offer or promotion, at its sole discretion, without the need for prior notice other than that published in the customer service offices at each of the Ferretería EPA stores.
Article 6. Non-compliance: Any violation of these regulations and/or the procedures and systems for applying the benefit, Promotion, or Special Offer will imply the consumer's immediate exclusion from participating in the Benefit, Promotion, or Offer and/or the revocation of the application of the purchase of Products under the corresponding Benefit, Promotion, or Offer.
Article 7. RESTRICTIONS AND LIMITATION OF LIABILITY:
a): EPA may modify, reduce, expand, extend, suspend, or terminate early this Promotion, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any cause of force majeure or fortuitous event occurs that warrants it. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate this Promotion in the same terms, at its sole and total discretion, without the need for prior notice other than that published in the communication and advertising media that the Sponsor deems appropriate, or in its Customer Service offices.
b): EPA's responsibility ends with the delivery of the benefit and it is not responsible for any type of accidents, death, illness, or medical expenses, conduct, and bad behavior that may occur through the use and enjoyment of any of the prizes or products acquired, as well as the transportation provided.
c): In special cases that warrant it, by decision of the Sponsor, a Notarial Act will be drawn up regarding these circumstances to record any fact outside of what is provided for in these Regulations.
d): In the event that the beneficiary voluntarily indicates that they do not want to finish the transportation process regulated by these Regulations, or by their own will does not accept the benefit, they may not claim any indemnification sum or consolation prize from the Organizer.
The Promotion and the Participants are subject to the requirements, conditions, and restrictions of these Regulations.
In the event of any fortuitous event or force majeure, Ferretería Epa S.A. may suspend the Promotion totally or partially, without any liability generated by such suspension.
Ferretería Epa S.A. will not be responsible for collateral expenses incurred by the Participant to carry out the steps to make this Promotion effective. These collateral expenses refer to: cost of calls, preparation of documents, copies, cost of additional transportation to the indicated point or when meeting the maximum route, among others.
Ferretería Epa S.A. reserves the right to suspend the benefits of this Promotion in cases where it is determined that the benefits thereof have been applied through deception, fraud, or other illegal activity.
The mechanics of this Promotion, as well as the Intellectual Property derived therefrom, are the exclusive property of Ferretería Epa S.A.
The responsibility of Ferretería Epa S.A. ends with the transportation and delivery of the Prize corresponding to the Participant, so the organizer is responsible only for the delivery of the benefit indicated in these Regulations.
The winner of the prize and/or benefit will be solely responsible for the use and enjoyment given to it.
The Organizer will not be responsible for eventual unauthorized human interventions by third parties to computer systems or similar that alter the development of the promotion, so in the event that any such situation is detected, said Promotion will be suspended.
For more information or inquiries about these Regulations, Participants may send a private message to the EPA Costa Rica Facebook profile, as well as consult it directly at the Customer Service center of the EPA Store. These Regulations will be available in their entirety for the knowledge and information of the general public and consumers at Customer Service in-store, during the validity of this promotion.
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