Frequently Asked Questions
General information
How do I buy on epaenlinea.com?
How do I buy on epaenlinea.com?
1.- Log in and register at epaenlinea.com
2.- Find what you need by browsing the categories or using the search bar.
3.- Choose your product and add it to the shopping cart.
4.- Click "checkout," enter your details, and make the payment.
5.- You will receive an email with your purchase confirmation.
How do I redeem a discount code?
How do I redeem a discount code?
1.- Log in to your account at epaenlinea.com
2.- Add the products you wish to purchase to your cart.
3.- Open your cart and click on checkout.
4.- Enter the discount coupon in the box on the right.
5.- Type the code and click on apply discount.
6.- You must accept the terms and conditions and click on next.
7.- Done! Your discount has been applied. To complete your purchase, click on place order.
How to check if online shopping is safe?
How to check if online shopping is safe?
Epaenlinea.com uses an HTTPS security certificate that protects all your credit information when you make purchases. We also have a leading provider of online credit card payment processing for businesses, which has the world's largest suspicious transaction detection radar.
I can't find what I'm looking for, how can I search for a specific product?
I can't find what I'm looking for, how can I search for a specific product?
If you have difficulty finding what you need by navigating the main menu, you can enter a keyword in the search bar, located at the top right of the page. You can also call 800-EPAVALE (8003728253) and we will gladly help you find what you need.
I have questions or complaints about my order, how can I contact you?
I have questions or complaints about my order, how can I contact you?
If you have any questions or complaints, you may contact the assigned advisors by calling 800-EPAVALE (8003728253) or by sending a message via WhatsApp .
What are the store's addresses?
What are the store's addresses?
Ferretería EPA has 5 branches located in different parts of the GAM.
Belén: Heredia, Belén, San Antonio. Diagonal to Real Cariari on the General Cañas highway.
Cartago: Cartago, Cartago, San Nicolás. 400 meters east of the La Lima free trade zone.
Curridabat: San José, Curridabat, Curridabat. 50 meters east of the Indoor Club.
Desamparados: San José, Desamparados, San Rafael. 300 meters from the San Miguel intersection towards Aserrí.
Escazú: San José, Escazú, San Rafael. Diagonal to the San Rafael de Escazú intersection, on the Próspero Fernández highway.
Tibás: San José, Tibás, Anselmo Llorente. 300 meters west of the Llorente intersection.
What is the contact information for the drop-off points?
What is the contact information for the drop-off points?
To contact our delivery point in Liberia, you may call 2588-1145 ext 085 and 086.
Alternatively, you may contact us at 800EPAVALE (8003728253).
Can I get tax exempt status for purchases made on Epaenlinea.com?
Can I get tax exempt status for purchases made on Epaenlinea.com?
To exempt purchases from taxes, it is necessary to present and verify supporting documents. Currently, it is not possible to digitally verify exemption documents, so we remind you to visit our physical stores to take advantage of the exemption benefit.
Shipping
What is the shipping cost for online purchases?
What is the shipping cost for online purchases?
The shipping cost will be determined once you complete your purchases on Epaenlinea.com. You also have the option to pick up at the store of your choice.
Are there products with higher shipping costs?
Are there products with higher shipping costs?
Shipping costs will be determined by the volume and weight of your order placed during your purchase.
What is the delivery time for my order?
What is the delivery time for my order?
If your delivery is to be made within the Greater Metropolitan Area, it will be the following day for purchases made before 5 p.m. (this may be extended up to 2 business days if transit is required), once the purchase invoice has been paid. If it is outside the GAM, it will be 3 to 5 days.
In the event that you have selected delivery at the Liberia Pickup Point (Solarium), your delivery is as follows: if you purchased on Thursday, Friday, Saturday, or Sunday before 5 p.m., your order will be ready on Tuesday after 12 p.m. And if you purchased on Monday, Tuesday, or Wednesday before 5 p.m., you may pick up your package on Friday after 12 p.m.
Payment methods
What payment options do I have on the page?
What payment options do I have on the page?
During your purchase process at epaenlinea.com, you can pay in three different ways. The platform offers Credix, bank deposit or transfer, Sinpe Móvil, and credit or debit cards.
Returns
Can I return any product or purchase order made on epaenlinea.com?
Can I return any product or purchase order made on epaenlinea.com?
A purchase made on Epaenlinea.com may be returned if the customer deems it necessary, with the exception of items that have modified their original condition, plants, cut flowers, magazines or edible products. You may request a refund according to your payment method.
How to request a return for a product or purchase order?
How to request a return for a product or purchase order?
If the customer picks up the product at the store and decides to return it for any reason, they can go to the customer service desk to process the respective return. On the other hand, if the order includes home delivery, the return can be made by returning the product to the transport, justifying the reason for the return.
How do I get a refund for a product or return order?
How do I get a refund for a product or return order?
If the customer wants a refund for a returned product, it can be generated according to the payment method used during the purchase process on epaenlinea.com.
What conditions must the product meet to be exchanged or returned?
What conditions must the product meet to be exchanged or returned?
To return or exchange a product, you must present the proof of purchase, the period since the sale date must be less than or equal to 1 year, and the product must be in its original packaging in good condition with all accessories complete and intact.
If I am not satisfied with the product delivered, what should I do?
If I am not satisfied with the product delivered, what should I do?
If you are dissatisfied with any product that has been shipped, you can contact the assigned advisors at the phone number 800-EPAVALE (8003728253) or also write to WhatsApp
Guarantees
How do I know what the warranty is on the products I purchased?
How do I know what the warranty is on the products I purchased?
The assortment of products at Ferretería EPA comes with a minimum 30-day warranty. If you wish to know about the specific warranty for an item, you can contact the responsible advisors at 800-EPAVALE (8003728253).
Whom do I contact if I need to use the warranty?
Whom do I contact if I need to use the warranty?
You can contact the assigned advisors at 800-EPAVALE (8003728253) or also write to WhatsApp
What is the process to follow if I want to enforce a warranty?
What is the process to follow if I want to enforce a warranty?
In case you need to claim the warranty for a product purchased online, you may choose one of the following options:
1. Visit any of our stores with the item and the purchase invoice.
2. Send the product via Correos de Costa Rica.
3. Request pickup and delivery of the product at your home.
4. Request a visit from an expert advisor to validate the warranty and carry out the exchange.
Contact us through the following link.