Regulations for the free installation of instantaneous water heaters

The company THERMOSOLUTIONS GROUP S., domiciled in Santa Ana de Escazú, with legal registration number 3-101-562833, establishes this General Regulation, which includes all those restrictions, limitations, and conditions that apply with the purpose of regulating and developing the free or included installation benefit for the client, in order to avoid confusing or erroneous information for the consumer, which is why the following regulations are established, the observance of which is mandatory for the application of the benefit that includes the installation labor for the 12 l/min instant gas geyser water heater from the product line sold at Ferretería EPA stores in Costa Rica.

Article 1. Validity and Application of the Special Offer or Promotion:

The promotion of gifting the installation labor for the tankless water heater with EPA code (2438006) of the Thermosolutions brand is established according to the promotion indicated in stores between July 1 and July 31 of the current year.

Validity of the benefit:

The service will apply to all units sold between July 1 and July 31, 2024. Purchases of heaters made outside of the term or dates established in this Regulation will not have the "Free Installation" benefit.

Free or included installation is understood to mean that the Client shall not pay any additional sum to the product's sales price for the concept of INSTALLATION LABOR; however, the client must assume the costs of the materials required to carry out the installation of the heater (understood as breakers, electrical cable, piping, supply tubes, shut-off valves, and Teflon tape) in accordance with the limitations of this Regulation. If the house does not have the necessary provisions for the installation of the heater (cold water piping, hot water piping, and electrical supply line as specified in the product manual), the benefit is voided.

Article 2. Person Responsible for Installation: The free installation must be coordinated by the client through the Thermo Solutions service center at 2203-4616 within a period of no more than 24 hours after the purchase or with the help of the promoter at the time of purchase.

The deadline to perform the installation will be 7 business days after making the purchase, through a telephone coordination process with the client where slots will be assigned according to the order of incoming calls.

If the client makes the purchase online or by phone, the technician may pick up the heater from the store where it was purchased during the store's working hours.

The schedule for installation will be Monday to Friday from 8 am to 4 pm.

Coverage Range: Free or Included installation applies only for a radius of no more than 20 km from the store where the purchase was made and billed; therefore, for locations or cantons beyond 20 km, an additional amount per kilometer of 1000 colones will be charged based on the mileage to the place where the final installation is performed. The payment of said installation expenses will be borne by the client and must be paid directly to the installer by the means indicated by the person coordinating the visit.

Installation Appointment Cancellation: In case of non-compliance with the installation appointment, where the client does not provide cancellation notice at least 24 hours in advance, the client must pay an additional cost of 40,000 colones to reschedule the visit. Likewise, if the client cancels the scheduled appointment twice, they lose the installation benefit.

Article 3. Installation Materials: The client must purchase the heater at Ferretería EPA to be a participant in the free installation benefit, as well as all the materials required for the installation and operation of the acquired item. In this sense, it is clarified that Ferretería EPA S.A. and Thermo Solutions will not provide any product required for the installation, except for the tools and labor necessary for the installation of the heater. Thus, the Client must provide at their own cost and responsibility the services and materials required for the installation which are NOT included:

Limitations and Conditions:

Includes:

• Installation Labor

Does Not Include:

• The Gas electrical installation (necessary for the equipment installation)

• Supply hoses for hot and cold water.

• Shut-off valves for hot and cold water.

• Glue and/or Teflon tape as required.

• For installations beyond a 20 km radius of each store, the additional charge for transportation according to the distance of the location (1000 colones per additional kilometer).

• Hot and cold water piping provisions at the installation site (0m).

• Correct electrical provisions (thermomagnetic circuit breakers and electrical cable suitable for the heater's power at 0 meters from the point where the heater will be placed).

• In case of not having the provisions at the installation site, the free installation benefit is voided.

• In case of not having the adequate elements for the installation according to existing manuals and regulations, the free installation benefit is voided.

Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the free installation labor offer or promotion are solely for illustrative purposes. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory available at each store.

Article 5. Warranty: The installation will have a warranty, which will be the sole and exclusive responsibility of Thermo Solutions.

1. 30-day warranty on Installation Labor.
2. The warranty does not apply to failures of materials provided by the client.
3. The warranty does not apply to problems in the hot water supply network or shower terminals.
4. Warranty Application:

The client may perform the management for warranty claims, on-site equipment inspection, or coordinate installations by contacting the provider's contact person (See Annex 1) and providing the requested information.

Annex 1

Contact person to coordinate installation:

• Any ThermoSolutions promoter at the different points of sale of Epa Ferretería S.A.
• Service Center: 2203-4616 ext 120 with Mariann Gonzalez.