REGULATIONS FOR FREE INSTALLATION OF TANKLESS AND STORAGE WATER HEATERS (100012653)
The company THERMOSOLUTIONS GROUP S., domiciled in Santa Ana de Escazú, with legal identification number 3-101-562833, establishes this General Regulation, which includes all those restrictions, limitations, and conditions that apply for the purpose of regulating and developing the benefit of free or included installation for the customer, in order to avoid confusing or erroneous information for the consumer, for which reason the following regulation is established, the observance of which is mandatory for the application of the benefit that includes the labor for the installation of the entire line of products sold in Ferretería EPA stores in Costa Rica.
Article 1. Validity and Application of the Special Offer or Promotion:
The promotion of providing free labor for the installation of the instant and storage water heater with EPA code ( 100012653 ) of the Thermosolutions brand is established according to the promotion indicated in stores between September 01 and September 30, 2026.
Validity of the benefit:
The service will apply to all units sold between September 01 and September 30, 2026. Purchases of heaters made outside of the period or dates established in this Regulation will not have the “Free Installation” benefit.
Free or included installation is understood as the Customer not having to pay any sum additional to the product's selling price for the concept of INSTALLATION LABOR; however, the customer must assume the costs of the materials required to carry out the heater's installation (understood as breakers, electrical cable, piping, supply tubes, shut-off valves, and Teflon tape) in accordance with the limitations of this Regulation. If the house does not have the necessary provisions for the heater's installation (cold water pipe, hot water pipe, and electrical supply line as specified in the product manual), the benefit is voided.
Article 2. Responsible for the Installation: The free installation must be coordinated by the customer at the Thermo Solutions service center at telephone number 2203-4616 ext. 120 within a period of no more than 24 hours after the purchase or with the help of the promoter at the time of purchase.
The timeframe for carrying out the installation will be 7 business days after making the purchase, through a telephone coordination process with the customer where slots will be assigned according to the order of incoming calls.
If the customer makes the purchase online or by telephone, the technician may pick up the heater at the store where it was purchased during the store's operating hours.
The schedule for installation will be Monday through Friday from 8 am to 4 pm.
Coverage Range: Free or included installation applies only within a radius of no more than 20 km from the store where the purchase was made and invoiced, so for locations or cantons beyond 20 km, an additional amount of 1000 colones per kilometer will be charged based on the mileage from the place where the final installation is performed. Payment for such installation expenses shall be borne by the customer and must be paid directly to the installer by the method indicated by the person coordinating the visit.
Cancellation of Installation Appointment: In case of non-compliance with the installation appointment, where notice of cancellation is not provided by the customer at least 24 hours in advance, the customer must pay an additional cost of 40,000 colones to reschedule the visit. Likewise, if the customer cancels the already scheduled appointment twice, they lose the installation benefit.
Article 3. Installation Materials: The customer must make the purchase of the heater at Ferretería EPA in order to participate in the free installation benefit, as well as the totality of the materials required for the installation and operation of the acquired item. In this sense, it is clarified that neither Ferretería EPA S.A. nor Thermo Solutions will provide any product required for the installation, except for the tools and labor necessary for the heater's installation. Thus, the Customer must provide at their own cost and responsibility the services and materials required for the installation, which are NOT included:
Limitations and Conditions:
Includes:
Installation Labor
Does Not Include:
220V electrical installation (necessary for equipment installation)
Supply hoses for hot and cold water.
Shut-off valves for hot and cold water
Glue and/or Teflon tape as required
For installations beyond a 20 km radius of each store, the additional charge for transportation according to the distance of the location (1000 colones per additional kilometer).
Hot and cold water pipe provisions at the installation site (0m).
Correct electrical provisions (thermomagnetic circuit breakers and electrical cable suitable for the heater's power at 0 meters from the point where the heater will be placed).
In the event that the provisions are not available at the installation site, the free installation benefit is voided.
In the event that the adequate elements for installation are not available according to existing manuals and regulations, the free installation benefit is voided.
Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the offer or promotion of free installation labor are solely for illustrative purposes. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory found in each store.
Article 5. Warranty: The installation will have a warranty, which will be the sole and exclusive responsibility of Thermo Solutions.
30-day warranty on Installation Labor.
The warranty does not apply to failure of materials provided by the customer.
The warranty does not apply to problems in the hot water supply network or shower terminals.
Application of Warranty:
The customer may carry out the procedure for a warranty claim, on-site equipment inspection, or coordinate installations by contacting the provider via the telephone number and contact person (See Annex 1) and with the information requested.
Annex 1
Contact person to coordinate installation:
Any ThermoSolutions promoter at the different Epa Ferretería S.A. points of sale.
Call 22034616 extension 120 Denis Calvo