Regulations for the free installation of Zenit solar water heaters

The company THERMOSOLUTIONS GROUP S., domiciled in Santa Ana de Escazú, with legal identification number 3-101-562833, establishes this General Regulation, which includes all restrictions, limitations, and conditions that apply for the purpose of regulating and developing the benefit of free or included installation for the customer, in order to avoid confusing or erroneous information for the consumer; for this reason, the following regulations are established, the observance of which is mandatory for the application of the benefit, which includes the labor for the installation of the entire line of Zenit solar heaters sold at Ferretería EPA stores in Costa Rica.

Article 1. Validity and Application of the Offer or Special Promotion:

The promotion of providing complimentary installation labor is established for all Zenit solar heaters with the EPA code (2441003, 2441004) of the Thermosolutions brand, according to the promotion indicated in stores between July 1 and July 31 of the current year.

Validity of the benefit:

The service will be applied to all units sold between July 1 and July 31, 2024. Purchases of heaters made outside the timeframe or dates established in this Regulation will not have the “Free Installation” benefit.

Free or included installation is understood as the Client not having to pay any sum additional to the product's sale price for the concept of INSTALLATION LABOR; however, the client must assume the costs of the materials required to carry out the installation of the heater (namely breakers, electrical wire, piping, supply hoses, shut-off valves, and Teflon tape), in accordance with the limitations of this Regulation; furthermore, depending on the roof slope, the client must provide a base for the heater. If the house does not have the necessary provisions for the installation of the heater (cold water piping, hot water piping, and electrical supply line as specified in the product manual), the benefit is voided.

Article 2. Responsible for Installation: The free installation must be coordinated by the customer at the Thermo Solutions service center at telephone number 2203-4616 within no more than 24 hours after the purchase, or with the help of the promoter at the time of purchase.

The deadline to perform the installation will be 7 business days after making the purchase, through a telephone coordination process with the customer where time slots will be assigned according to the order of incoming calls.

If the customer makes the purchase online or by telephone, the technician may pick up the heater at the store where it was acquired during the store's operating hours.

The installation hours will be Monday through Friday from 8 am to 4 pm.

Coverage Range: Free or included installation applies only within a radius of no more than 20 km from the store where the purchase was made and invoiced. Therefore, for locations or cantons beyond 20 km, an additional charge of 1,000 colones per kilometer will be applied, based on the mileage to the location where the final installation is performed. Payment of such installation expenses shall be borne by the customer and must be paid directly to the installer by the method indicated by the person coordinating the visit.

Cancellation of Installation Appointment: In the event of a failure to keep the installation appointment, where no notification of cancellation is given by the customer at least 24 hours in advance, the customer must pay an additional cost of 40,000 colones to reschedule the visit. Likewise, if the customer cancels the agreed-upon appointment twice, they lose the installation benefit.

Article 3. Installation Materials: The customer must purchase the heater at Ferretería EPA to be a participant in the free installation benefit, as well as all materials required for the installation, including a base for the heater depending on the slope of the customer's roof and the operation of the acquired item. In this regard, it is clarified that neither Ferretería EPA S.A. nor Thermo Solutions will provide any product required for the installation, with the exception of the tools and labor necessary for the installation of the heater. Thus, the Customer must provide, at their own cost and responsibility, the services and materials required for the installation which are NOT included:

Limitations and Conditions:

Includes:

• Installation Labor

Does Not Include:

• 220V electrical installation (necessary for the equipment installation)

• Supply hoses for hot and cold water.

• Shut-off valves for hot and cold water

• Glue and/or Teflon tape as required

• For installations beyond a 20 km radius from each store, an additional transport charge based on the distance of the location (1000 colones per additional kilometer).

• Pre-existing hot and cold water pipe connections at the installation site (0m).

• Correct electrical provisions (thermomagnetic circuit breakers and electrical wire suitable for the heater's power at 0 meters from the point where the heater will be placed).

• In the event that the pre-existing connections are not available at the installation site, the free installation benefit is voided.

• In the event that the appropriate elements for the installation are not available according to the existing manuals and regulations, the free installation benefit is voided.

• Base for the heater depending on the roof slope, to be determined by the technician on the day of the preliminary site visit.

Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the free installation labor offer or promotion are for illustrative purposes only. The size and design, as well as the dimensions of the product offered or promoted, may vary according to the inventory available in each store.

Article 5. Warranty: The installation will have a warranty, which shall be the sole and exclusive responsibility of Thermo Solutions.

1. 30-day warranty on installation labor.
2. The warranty does not apply to failures in materials provided by the customer.
3. The warranty does not apply to problems in the hot water supply network or shower terminals.
4. Warranty Application:

The customer may manage a warranty claim, request on-site equipment inspection, or coordinate installations by contacting the provider's contact person and telephone number (See Annex 1) and providing the information requested.

Annex 1

Contact person to coordinate installation:

• Any ThermoSolutions promoter at the various Ferretería EPA S.A. points of sale.
• Service Center: 2203-4616 ext 120 with Mariann Gonzalez.