Regulations for the free installation of storage water heaters

The company THERMOSOLUTIONS GROUP S., domiciled in Santa Ana de Escazú, with tax ID number 3-101-562833, hereby establishes these General Regulations, which comprise all restrictions, limitations, and conditions that apply for the purpose of regulating and implementing the benefit of free or included installation for the customer, in order to avoid confusing or erroneous information for the consumer. Therefore, the following regulations are established, the observance of which is mandatory for the application of the benefit, which includes the labor for the installation of Thermosolutions accumulation heaters from the product line sold at Ferretería EPA stores in Costa Rica.

Article 1. Validity and Application of the Offer or Special Promotion:

The promotion is established to provide labor free of charge for the installation of accumulation heaters with EPA codes (24-27-025, 24-27-042, 24-27-209, 24-27-027) of the Thermosolutions brand, according to the promotion indicated in stores between October 7th and October 31st of the current year.

Validity of the benefit:

The service will apply to all units sold between October 7th and October 31st, 2024. Purchases of heaters made outside the term or dates established in these Regulations will not have the "Free Installation" benefit.

Free or included installation is understood to mean that the Customer shall not pay any additional sum to the product's sales price for INSTALLATION LABOR; however, the customer must assume the costs of the materials required to carry out the heater installation (such as breakers, electrical cable, piping, supply hoses, shut-off valves, and Teflon tape) in accordance with the limitations of these Regulations. If the home does not have the necessary provisions for the heater installation (cold water piping, hot water piping, and electrical supply line as specified in the product manual), the benefit is voided.

Article 2. Person Responsible for Installation: The free installation must be coordinated by the customer at the Thermosolutions service center by calling 2203-4616 within a period of no more than 24 hours after purchase, or with the help of the promoter at the time of purchase.

The period for carrying out the installation will be 7 business days after the purchase is made, through a telephone coordination process with the customer where slots will be assigned based on the order in which the calls are received.

If the customer makes the purchase online or by phone, the technician may pick up the heater at the store where it was purchased during the store's operating hours.

The schedule for installation will be Monday through Friday from 8 am to 4 pm.

Coverage Range: Free or included installation applies only within a radius of no more than 20 km from the store where the purchase was made and invoiced. Therefore, for locations or cantons beyond 20 km, an additional charge of 1,000 colones per kilometer will be applied based on the mileage to the location where the final installation is performed. Payment for such installation expenses shall be borne by the customer and must be settled directly with the installer via the method indicated by the person coordinating the visit.

Cancellation of installation appointment: In the event of a failure to attend the installation appointment, where notice of cancellation is not given by the customer at least 24 hours in advance, the customer must pay an additional fee of 40,000 colones to reschedule the visit. Likewise, if the customer cancels the scheduled appointment twice, they lose the installation benefit.

Article 3.Installation Materials: The customer must purchase the heater at Ferretería EPA to participate in the free installation benefit, as well as all materials required for the installation and operation of the purchased item. In this regard, it is clarified that neither Ferretería EPA S.A. nor Thermo Solutions will provide any product required for the installation, except for the tools and labor necessary for the heater installation. Thus, the Customer must provide at their own cost and responsibility the services and materials required for the installation which are NOT included:

Limitations and Conditions:

Includes:

• Installation Labor

Does Not Include:

• Electrical gas installation (required for equipment installation)

• Supply hoses for hot and cold water.

• Shut-off valves for hot and cold water

• Glue and/or Teflon tape as required

• For installations beyond a 20 km radius of each store, an additional transport charge based on the distance (1,000 colones per additional kilometer).

• Hot and cold water piping provisions at the installation site (0m).

• Correct electrical provisions (thermomagnetic circuit breakers and electrical cable suitable for the heater's power at 0 meters from the point where the heater will be placed).

• In case of not having the provisions at the installation site, the free installation benefit is voided.

• In case of not having the appropriate elements for the installation according to existing manuals and regulations, the free installation benefit is voided.

Article 4.Illustrations and Photographs: The illustrations or photographs used in the publication of the free installation labor offer or promotion are for illustrative purposes only. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory found in each store.

Article 5. Warranty: The installation will have a warranty, which shall be the sole and exclusive responsibility of Thermo Solutions.

1. 30-day warranty on Installation Labor.
2. The warranty does not apply to failure of materials provided by the customer.
3. The warranty does not apply to problems in the hot water supply network or the shower terminals.
4. Warranty Application:

The customer may manage a warranty claim, request on-site equipment inspection, or coordinate installations by contacting the provider's contact person (See Annex 1) and providing the requested information.

Annex 1

Contact person to coordinate installation:

• Any ThermoSolutions promoter at the different points of sale of Epa Ferretería S.A.

• Service Center: 2203-4616 ext 120 with Mariann Gonzalez.