Official rules for the “Free mattress transport” promotion

The company Ferretería EPA, S.A., with corporate identification number three-one hundred one-three hundred fifty-four thousand two hundred seventy-one, establishes this General Regulation, which includes all restrictions, limitations, and conditions that apply for the purpose of regulating and developing the free or included transportation service benefit for the customer, in order to avoid confusing or erroneous information for the consumer, which is why the following regulations are established, the observance of which is mandatory for the application of the benefit that includes free transportation service for mattresses purchased at Ferretería EPA whose distance is not greater than 10 kilometers from the EPA Store where the customer makes the purchase.

The provisions herein shall be mandatory for the Participants (see definition of Participant below) and the Organizer of said Promotion. Participation in the Promotion implies the Participant's acceptance to abide by these rules, limitations, and procedures, which shall be considered final regarding the Promotion, and are known and accepted as final. Any violation of said rules and/or procedures established for the Promotion will imply the immediate exclusion of the Participant, without any liability on the part of Ferretería EPA S.A.

The following capitalized terms and definitions used in this Regulation shall have the meaning established with the understanding that such meaning shall be applicable to both the singular and plural forms thereof.

• “Customer or Participant” means any of the natural persons who participate in the Promotion within the limitations of this Regulation.
• “Points of Sale” means only the Ferretería EPA stores located in Curridabat, Escazú, Belén, Tibás, and Desamparados.
• “Personal Data” means the data that each Customer must provide and complete in the documentation to apply for the benefit, which are (i) Full Name; (ii) Valid and current personal identification number, duly recognized by the Government of the Republic of Costa Rica; (iii) Telephone numbers; (iv) email address. Such information will be used solely by the Organizer for the purposes of the Promotion, a situation to which customers consent, so it may not be used for commercial or advertising purposes.
• Prize: In this promotion, the benefit and/or prize shall consist of free and/or included transportation for the purchase of the products indicated in the following clause.

Article 1. Validity and Application of the Offer or Special Promotion:

The promotional benefit offered in this promotion consists of free or included transportation service, corresponding solely and exclusively to mattress purchases made during the period of validity of the promotion, which is of limited duration, starting on November 15, 2021, and ending on December 31, 2021, during regular EPA business hours.

Therefore, all subject purchases must be coordinated at the builder service module with the identified personnel of Ferretería EPA, S.A., who are effectively trained in this program by Ferretería EPA, S.A. For the purposes of this regulation, the participating products are the following mattresses or bases, which have the following codes assigned

• 0948036 EUROBED INDIVIDUAL MATTRESS
• 0948037 EUROBED DOUBLE MATTRESS
• 0948038 EUROPLUS INDIVIDUAL MATTRESS
• 0948039 EUROPLUS DOUBLE
• 0948040 EUROPLUS QUEEN MATTRESS
• 0948041 EUROPLUS KING MATTRESS
• 0948042 B BASE INDIVIDUAL
• 0948043 B BASE DOUBLE
• 0948044 B BASE QUEEN
• 0948045 B BASE KING

This benefit only applies to those purchases that have a maximum distance of 10 kilometers from the Ferretería EPA store where the purchase is made.

Validity of the benefit:

The service will apply to all units sold from November 15 to December 31 of the current year. Purchases made outside the term or dates established in this Regulation will not have the benefit of "free or included transportation service."

Free or included transportation is understood to mean that the Customer shall not pay any additional sum to the sales price of the product for the transportation service; however, the customer must assume the costs for each additional kilometer beyond what is established as the maximum distance in this Regulation.

Article 2. Conditions:

The service will apply to all customers who make a purchase without a minimum required amount, provided they meet the requirement that their distance must not be greater than 10 kilometers from the store during the promotion's validity period.

It is stated and therefore informed that all transportations will be carried out only on Wednesdays during the validity of the promotion, with the following delivery dates:

• Wednesday, November 17, 2021
• Wednesday, November 24, 2021
• Wednesday, December 1, 2021
• Wednesday, December 8, 2021
• Wednesday, December 15, 2021
• Wednesday, December 22, 2021
• Wednesday, December 29, 2021
• Wednesday, January 5, 2022

Delivery scheduling is done on Mondays; sales made on Tuesdays are dispatched provided that the store has physical inventory.

It only applies to one (1) trip per invoice, so the customer must coordinate one (1) delivery point within the permitted distance for each invoice or purchase made.

The customer must provide all necessary information, name of the recipient, ID number, telephone number, and exact address to be able to enjoy the benefit.

The customer must ensure that the address provided has access for a Tandem-type truck to enter in order to enjoy the benefit.

The customer must be present or leave someone authorized to receive and sign in their place; otherwise, the merchandise will be returned and the customer must pick it up at the store. Deliveries are made by route between 8:00 am and 4:00 pm; no fixed time is set for delivery.

The customer must sign a document of conformity with the material delivered once the merchandise arrives, being satisfied with the shipment.

Any non-conformity detected for which a warranty is to be applied must be presented at the Ferretería EPA store where the purchase was made, with the product in perfect condition and the original invoice.

At all times, the customer must keep the purchase invoice of the product and the materials required to apply for a warranty.

The customer will have a maximum period to coordinate the shipment of the purchased merchandise, being able to coordinate no later than Friday, December 31, 2021. However, the shipment must be coordinated on the same day the purchase was made.

Responsibility of the company transporting the merchandise:

The personnel providing the transportation service are trained to transport merchandise for all products sold at Ferretería EPA stores, but they have no connection whatsoever with the product manufacturers.

The availability of dates and times for delivery is subject to the number of previously coordinated shipments and the number of vehicles available for delivery; therefore, every purchase must be coordinated with the Ferretería EPA advisors located in the builder service module inside the store.

Article 3. Coverage Range: The free or included transportation service applies only to the surroundings of the Ferretería EPA store where the purchase was made and invoiced, provided they meet the condition that the maximum distance is 10km from the store; otherwise, an additional amount will be charged if the place where the final delivery is made is outside this range. Payment of said expenses to the installation team shall be borne by the customer.

Limitations and Conditions:

Includes:

• Delivery of materials via the free transportation service.

Does Not Include:

• Does not include installation, visits, or consultations at the time of delivering the merchandise.

Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the offer or promotion for free installation service are for illustrative purposes only; however, they clearly reflect to the consumer the benefit granted in the Promotion. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory found in each store, all of which conforms to the codes of the participating products described above.

Article 5.Suspension or Modification of the benefit: Ferretería EPA S.A. may modify, suspend, or terminate early any benefit, offer, or promotion of free transportation service, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any force majeure or fortuitous event that warrants it occurs. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate under the same terms any offer or promotion, at its sole discretion, without the need for prior notice other than that published in the customer service offices at each of the Ferretería EPA stores.

Article 6. Non-compliance: Any violation of these regulations and/or the procedures and systems for applying the benefit, Promotion, or Special Offer will imply the immediate exclusion of the consumer from participating in the Benefit, Promotion, or Offer and/or the revocation of the application of the Product purchase under the corresponding Benefit, Promotion, or Offer.

Article 7. RESTRICTIONS AND LIMITATION OF LIABILITY:

a): EPA may modify, reduce, shorten, extend, suspend, or terminate early this Promotion, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any force majeure or fortuitous event that so warrants occurs. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate this Promotion under the same terms, at its sole and total discretion, without the need for prior notice other than that published in the communication and advertising media that the Sponsor deems appropriate, or in its Customer Service offices.

b): EPA's responsibility ends with the delivery of the benefit and it is not responsible for any type of accidents, death, illnesses, or medical expenses, conduct, and misbehavior that may occur due to the use and enjoyment of any of the prizes or products acquired, as well as the transportation provided.

c): In special cases that warrant it, at the Sponsor's decision, a Notarial Act will be drawn up regarding these circumstances to place on record any fact outside of what is provided for in these Regulations.

d): In the event that the beneficiary voluntarily indicates that they do not want to complete the transportation process regulated by these Regulations, or by their own will does not accept the benefit, they may not claim any indemnification sum or consolation prize from the Organizer.

• The Promotion and the Participants are subject to the requirements, conditions, and restrictions of these Regulations.
• In the event of any fortuitous event or force majeure, Ferretería Epa S.A. may suspend the Promotion totally or partially, without generating any liability for such suspension.
• Ferretería Epa S.A. will not be responsible for the collateral expenses that the Participant may incur in carrying out the proceedings to make this Promotion effective. These collateral expenses refer to: cost of calls, preparation of documents, copies, cost of additional transportation to the indicated point or in complying with the maximum route, among others.
• Ferretería Epa S.A. reserves the right to suspend the benefits of this Promotion in cases where it is determined that the benefits have been applied through deception, fraud, or other illegal activity.
• The mechanics of this Promotion, as well as the Intellectual Property derived from it, are the exclusive property of Ferretería Epa S.A.
• The responsibility of Ferretería Epa S.A. ends with the transportation and delivery of the Prize corresponding to the Participant, so the organizer is responsible only for the delivery of the benefit indicated in these Regulations.
• The winner of the prize will be solely responsible for the use and enjoyment they give to it.
• The Organizer will not be responsible for any unauthorized human intervention by third parties in computer systems or similar that alter the development of the promotion, so if any such situation is detected, the Promotion will be suspended.

For more information or inquiries about these Regulations, Participants may send a private message to the EPA Costa Rica Facebook profile, as well as consult it directly at the Customer Service center at the EPA Store. These Regulations will be available in their entirety for the knowledge and information of the general public and consumers at the Customer Service desk in the Store, during the validity of this promotion.

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