Official rules for the "Workshop Survey 2021" promotion
The provisions herein shall be mandatory for all Participants (see definition of Participant below) who, voluntarily and in compliance with these provisions, decide to participate freely and voluntarily in the Promotion carried out by EPA. Participation in the Promotion implies that the Participant knows and respects these rules, conditions, and procedures, which shall be considered final regarding the Promotion, and are known and accepted as final. Any violation of said rules and/or procedures established for the Promotion will imply the immediate exclusion of the Participant, without any liability on the part of Ferretería EPA S.A.
By virtue of the foregoing, by the mere act of participating in the Promotion, the Participants unconditionally accept all the rules and conditions of this Regulation, including those clauses that limit the Sponsor's liability. Likewise, they agree to submit to the Organizer's decisions in any matter related to the Promotion.
The granting of the Prize (see definition of Prize below) in this Promotion shall be conditioned upon compliance with each and every applicable law and regulation, as well as the provisions of this Regulation. The Organizer reserves the right to disqualify and/or demand the return of the prize awarded to those participants who directly or indirectly breach the rules and conditions established herein, which are expressly accepted by the Participants.
SECTION A. GENERAL PROVISIONS:
Article A1: Regarding the Promotion: The purpose of this Regulation is to establish, regulate, limit, and clarify the guidelines and/or conditions under which the Promotion named “SURVEY FOR EPA WORKSHOPS 2021” (hereinafter referred to as the “Promotion”) will be governed, which belongs to and is primarily sponsored by Ferretería EPA S.A. (hereinafter referred to as the “Sponsor” and/or “Organizer”).
Article A2: This Promotion is for a limited time, starting at 07:00 hours on April 28, 2021, and ending at 21:00 hours on May 4, 2021, the total period during which the Promotion will be valid, in accordance with this Regulation.
Article A3: All natural persons who wish to do so may participate in this Promotion, provided they are of legal age and possess a valid and up-to-date personal identification document, duly recognized by the Government of the Republic of Costa Rica. Legal entities and government entities may not participate, as the object of this Promotion is the benefit of EPA's end customers and/or consumers.
Article A4: The Promotion is aimed at End Consumers of Ferretería EPA S.A. Therefore, manufacturers, distributors, resellers, and other persons considered as such may not participate in this Promotion. Likewise, EPA employees and representatives may not participate in the Promotion.
The Organizer reserves the right to disqualify from the Promotion or to not proceed with the delivery of the Prize granted by virtue of this Regulation when there are reasonable grounds to believe that the participant does not purchase products at EPA for their personal use or that of their family circle, but rather for the purpose of reselling, distributing, or with the intention of purchasing the participating items for the sole purpose of participating in the Promotion and subsequently returning said products before the expiration date of the same.
The fact that a person participates a number of times that significantly exceeds what is reasonable and expected of an average contestant in any of the EPA Stores will lead the Organizers to presume that their participation has been manipulated for the purpose of increasing their probability of winning.
Article A5: The following capitalized terms and definitions used in this Regulation shall have the meaning established, with the understanding that such meaning shall be applicable to both the singular and plural forms thereof.
- “CUSTOMER or PARTICIPANT” means any of the natural persons who participate in the Promotion subject to the limitations of Articles A3 and A4, both of this Regulation.
- “POINTS OF SALE” means for this Promotion, all EPA Stores operating in Costa Rica, specifically, Curridabat, Escazú, Belén, Tibás, and Desamparados.
- “PERSONAL DATA” means the data that each Participant must provide and complete solely in a digital manner on the enabled website, which are (i) Full Name; (ii) Valid and up-to-date personal identification number, duly recognized by the Government of the Republic of Costa Rica; (iii) Telephone numbers
- PRIZE: In this promotion, there is one (1) single Prize of thirty thousand colones (30,000), which will be granted through a credit or digital coupon according to the organizer's decision during the entire duration of the Promotion, which will be awarded to the Selected Winner of the Raffle that will be held at the end of the construction workshops and workshops to enjoy, at the EPA Administrative offices located in Escazú. Said Raffle will be held electronically among all participants who have successfully registered for any of the virtual workshops and who have electronically completed the link corresponding to the Promotion.
- PRIZE GENERALITIES: This prize will be delivered to the Participant who is selected as the Winner of the corresponding Raffle and must be collected at one of the Ferretería EPA branches at the organizer's discretion.
Article A6: For further information or questions regarding this Regulation, you may call 800 EPAVALE (800-372 8253). This Regulation will be available in its entirety for the knowledge and information of the general public and consumers in the Customer Service sections of the EPA Points of Sale during the validity of this Promotion. For the purposes of communicating this Regulation, the promotional material will establish the following legends:
“Promotion valid from April 28 to May 4, 2021. Conditions apply. See regulations at epaenlinea.com”
SECTION B. PARTICIPATION MECHANICS AND CONDITIONS:
Article B1: To participate in this Promotion, it is necessary for the Participant to know and accept in advance the conditions, requirements, and limitations established in this Regulation, which will be explained if necessary by the service advisors of Ferretería EPA in all its Stores, who are duly identified. Likewise, this Regulation will be available at Customer Service and on the Facebook page. Any violation of this Regulation and/or the procedures, mechanics, and application systems of the Promotion will imply the immediate exclusion of the Participant from the Promotion and the revocation of any right or prize granted.
Article B2: During the validity period of this Promotion, duly delimited in Article A2 of this Regulation, persons interested in participating voluntarily in the Promotion may do so in the manner described in the following Articles.
Article B3: During the validity period of this Promotion, Participants who wish to participate in the raffle will do so in the following manner:
After the dates of the construction workshops and workshops to enjoy, which were held on February 27 and 28, and March 6, 20, 21, and 27, the Participant who successfully registered for any of these workshops will receive an email containing a link to a satisfaction survey. There are two types of surveys: the first is for those who registered and attended the workshop as a spectator, and the second is directed to those users who registered and did not enter the workshops as a spectator. In either case, the customer must complete the survey by accessing the link that will be provided via email. The customer is responsible for checking their inbox, spam folder, or promotions folder to ensure the survey is completed during the Promotion's validity period; otherwise, they will not be able to participate in the raffle. On the other hand, if the customer registered for any of the mentioned workshops, thereby becoming part of the database, but for some reason requested to be removed from the database prior to this survey, they will not be able to receive the email with the link to complete either of the surveys.
By simply entering, completing the required information, and providing the requested answers, the Participant will be entered into the raffle for the Prize corresponding to this Promotion. As a minimum requirement, any Participant must have registered for the mentioned workshops without unsubscribing from the database, filled out one of the two mentioned surveys, and from among all participants who meet these requirements, the raffle will be held to determine a winner randomly.
From the total number of Participants in the Promotion, one single Winner will be selected from among all users who have completed the surveys. The raffle for the random selection of the winner will be held in the presence of a representative of the Ferretería EPA promotions department and two witnesses, for which a sworn statement will be drawn up confirming the execution of the raffle, as well as the Selected Winner and two Alternate Winners. To enjoy the right to the prize as a Winner, the Organizer will verify all data of the survey sent by the winner using their identity card and ensure that all requirements of the Regulation are met.
At the time of the raffle, the data of participants who do not meet any or all of the requirements indicated in this regulation will be discarded from the format used. Likewise, if the submitted data is not clear and does not allow for the identification of the Participant.
Article B4: Conditions for participating.
- The customer/Participant must have internet access by the means that best suits their interests, enter the link indicated in this Regulation, and complete and submit the survey with all the required information.
- They will not participate more than once during the promotion's validity period, which will be verified by entering all the requested information into the digital system; nor will people who in any way fail to comply with the procedures established for this purpose, according to the Regulation, participate.
- Only one survey per participant will be allowed; if the same participant registers multiple surveys within the promotion's validity period, only the first registered survey will be taken into account for the raffle. If a person enters the same survey several times, only the first time they registered it will be taken into account. In this sense, it is clarified that only one participation per person and/or per survey is allowed during this promotion.
Article B5: Those customers who do not meet any or some of the requirements, as well as the conditions indicated in this Regulation, will be excluded as participants. Likewise, if the submitted data is not clear and does not allow for the identification of the Participant.
Article B6: The Participant favored with the Prize in accordance with Article B3 of this Regulation will be delivered the “Prize” corresponding to the sum of thirty thousand colones, which will be granted as a credit or digital coupon according to the organizer's decision, as established in the Regulation once they are randomly selected according to the program and/or software used for that purpose. It is stated that the Prize cannot be transferred and must be claimed during the period established in this Regulation.
In the event that a person has accepted the Prize but, for any circumstance, refuses to receive it or complete the respective paperwork, the favored person will lose their right to the Prize. A Notarial Act will be drawn up regarding these circumstances at the Organizer's discretion, and delivery will proceed to the Alternate Winners, as appropriate.
Article B7: In order to make the results of the Promotion public, at the Organizer's decision and discretion, the Participant who is favored with any of the Prizes of this Promotion expressly and irrevocably authorizes the Organizer for their name and image to appear in publications and other advertising media and in general in all disclosure material of activities subsequent to the Promotion, such as the delivery and receipt of the prizes, without implying additional remuneration or compensation, nor claims for image rights; therefore, by participating, they adhere to the regulations of this Regulation and cannot refuse the disclosure of their information and image rights.
SECTION C. RAFFLE PROCEDURE AND COLLECTION OF THE PRIZE:
Once the validity of the promotion has concluded, the email addresses of all those persons who have completed the survey will be collected.
Among all those persons who participated by completing the survey, a random raffle will be held on May 7, 2021. This will be carried out at the central offices of Ferreterías EPA; the raffle will be carried out by those in charge of the Marketing Department. A Notarial Act/Sworn Statement must be drawn up regarding this situation before 2 witnesses with the names of the winning Participants and their respective alternates; a total of 2 alternates will be selected. The organizer reserves the right to modify the mentioned raffle date for convenience, as long as the possibilities of being favored for each of the participants are not modified. In case of modifying the date, the new date will be published in advance via the Ferretería EPA social media channels.
Then, the data provided in the survey and the correct participation of the selected winner will be verified. In case they do not meet any of the participation requirements, the selected person will be discarded and the first alternate will be verified following the same protocol, and so on until the alternate winners are exhausted. In the event that the participation meets all the requirements, the winner will be contacted via a telephone call within a maximum period of (3) business days. In case the selected person cannot be reached after a maximum of 3 call attempts during this period, the next corresponding alternate winner will be contacted following the same protocol, and so on until the alternate winners are exhausted. Once all winners are confirmed, the announcement of the winner will be made. The first winner will be announced starting from May 14, and the deadline will be extended until May 17 to publish the winner. Provided that all the above-mentioned requirements in this article have been verified; otherwise, the organizer reserves the right to modify the announcement date until all the data necessary for the publication have been correctly verified. The winner will be announced solely via the “EPA Costa Rica” Facebook page in a wall post.
Once the aforementioned Raffle has been held and the respective winner and/or prize recipient has been identified, in accordance with the previous articles of these Regulations, and once the winner has been contacted following the procedure by an EPA representative, they will be informed of the place, date, and time for the delivery and collection of the corresponding Prize. In this sense, the winning person must sign for the receipt of their prize or confirm receipt accordingly via email, if applicable, granting a release of liability to Ferretería EPA S.A., where all limitations and conditions of the granted Prize will be stated, releasing the Sponsor from all liability for the use and/or consumption thereof. Likewise, the winning recipient may not claim or request from Ferretería EPA S.A. any additional expenses generated by the collection of the Prize, such as transport or the cost associated with it, in the event that they do not have the necessary means to transport and/or install it in the place they freely decide.
If the conditions established in these Regulations are not met or if it is not possible to perform the necessary verification of the official winner's data, a substitute winner will be chosen automatically, and the verification of data and delivery of the prize will proceed, taking into account the specifications of these Regulations.
The Winner must collect their Prize within a period of no more than 1 month from the moment they are contacted by Ferretería EPA S.A. collaborators, during the hours, days, and at the place established for collecting the agreed-upon Prize.
Failure to do so will result in the loss of the right to the Prize, and they will not be able to claim damages and/or losses from Ferretería EPA S.A. as a result of the loss of the Prize. Said Prize CANNOT be assigned under any circumstances to a relative, spouse, child, or third party, as the objective of the promotion is that the participant who met all the mentioned requirements be the beneficiary of the Prize. Likewise, the winning Participant authorizes Ferretería EPA S.A., freely and spontaneously, to use their image rights and name in promotional campaigns and any type of advertising carried out by Ferretería EPA S.A., without being able to request any remuneration for it.
In the event of having accepted the Prize, but for any reason the Participant refuses to receive it or to complete the respective paperwork for formalization, the winner will lose their right to the Prize. A Notarial Act regarding these circumstances will be drawn up at the discretion of the Organizer. The granting of any of the prizes will be conditional upon compliance with each and every one of the applicable laws and regulations, as well as compliance with the provisions of these Regulations. The organizer reserves the right to disqualify and/or demand the return of the prizes granted to those participants who directly or indirectly breach the terms and conditions established herein. If the winner does not demonstrate their willingness to accept these conditions, the organizers will not assume any type of responsibility, exonerating themselves from the obligation to allow participation and the delivery of a prize or benefit.
SECTION D. RESTRICTIONS AND LIMITATION OF LIABILITY:
Article D1: The illustrations and/or photographs used in the publications of this Promotion are for commercial and promotional purposes only, referring to the EPA brand, as well as the external signs used.
Article D2: The Sponsor may modify, reduce, expand, extend, suspend, or terminate this Promotion in advance, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any cause of force majeure or fortuitous event occurs that warrants it. Likewise, for commercial reasons or convenience, it may also modify, suspend, or terminate this Promotion under the same terms, at its sole and total discretion, without the need for prior notice other than that published in the media and advertising that the Sponsor deems convenient, or in its Customer Service offices.
Article D3: EPA's responsibility ends with the delivery of the Prize described in Article B4 and it is not responsible for any type of accidents, death, illnesses, or medical expenses, conduct, and bad behavior that may occur due to the use and enjoyment that the selected Winner may give the Prize.
Article D4: In the event that a Participant is the beneficiary of the indicated Prize and for whatever reason does not claim it within the deadlines established in accordance with what is indicated in these Regulations, their right to claim the Prize will be considered a voluntary resignation. The selected Participant will not have any right to claim or compensation, not even partially, which each Participant accepts by voluntarily adhering to participation in the promotion. If such a situation arises, the Organizer is authorized to select one of the substitute winners as appropriate.
Likewise, in special cases that warrant it, at the decision of the Sponsor, a Notarial Act will be drawn up regarding these circumstances to record any fact outside of what is provided for in these Regulations.
Article D5: Upon becoming the winner of the Prize indicated in these Regulations for any reason, whether they do not meet the restrictions and conditions regulated here, or they voluntarily choose not to accept the Prize, they may not claim any compensatory sum or a consolation prize from the Organizer. Likewise, they may not request transport or any requirement for the transfer of the corresponding Prize.
- The Promotion and the Participants are subject to the requirements, conditions, and restrictions of these Regulations.
- In any situation of fortuitous event or force majeure, Ferretería Epa S.A. may suspend the Promotion totally or partially, without generating any liability for said suspension.
- Ferretería Epa S.A. will not be responsible for the collateral expenses that carrying out the steps to make this Promotion effective implies for the Participant. These collateral expenses refer to: cost of calls, internet access, preparation of documents, copies, cost of transport, among others.
- Ferretería Epa S.A. reserves the right to suspend the benefits of this Promotion in those cases where it is determined that the benefits thereof have been applied through deception, fraud, or other illegal activity.
- The mechanics of this Promotion, as well as the Intellectual Property derived from it, are the exclusive property of Ferretería Epa S.A.
- The responsibility of Ferretería Epa S.A. ends with the delivery of the Prize corresponding to the winner of the raffle, so the organizer is responsible only for the delivery of the prize indicated according to these Regulations. Being the responsibility of the selected winner regarding the use of the prize, EPA will not be responsible for damages to the Prize after delivery.
- The winner of the prize will be solely responsible for the use and enjoyment they give to it.
- The Organizer will not be responsible for possible unauthorized human interventions by third parties to computer systems or similar that alter the development of the promotion, so in the event that any similar situation is detected, said Promotion will be suspended.
- Suspension of the Promotion: The Organizer reserves the right to suspend the Promotion temporarily or definitively in the event of proof of the existence of assignment or claiming of prizes in a fraudulent manner, as well as in cases of technical failures, or any other event beyond the reasonable control of the Organizers. The alteration of documents and information about the Participants, as well as deception, fraud, or falsification, unauthorized manipulation that hinders the normal performance of the Promotion, and actions that in the opinion of the Organizers are illegal and may cause damage to the Promotion or its Organizers may be prosecuted by the means provided for by Law.
- Personal information: All information provided by the participants will belong to the Organizer. Participants, by providing their data, authorize access to said information by the Organizers and its inclusion in a database if the Organizer sees fit, also authorizing the use of said database to send commercial information from the Organizing Company or third parties, as well as any commercial purpose that is not prohibited.
- Relationship between the parties: No provision of this Promotion shall be interpreted as creating a relationship between the parties different from that which arises from normal trade. No participant in the Promotion, by the mere fact of being one, acquires the status of employee, representative, or agent of the Organizing company. With the fulfillment of the obligations established in these Regulations, the relationship between the parties will end in its entirety.
- The Participants acknowledge that the Organizer will not collect or process sensitive personal data. The data requested from the participant and which the law authorizes the Organizer to request will be used. By the mere fact of participating, participants accept and consent that the data relating to their names, photographs, and personal emails that they have on their Facebook social network profiles or provided at any time during the Promotion be used by the Organizer.
- Regarding the respect for the right to informational self-determination that assists people, the Organizer informs all Promotion participants of the existence of a database where the personal data requested in this Promotion will be collected.
- The information contained in the database that may be held by the Promotion will be for the use of the Organizer, and the latter is authorized to transfer such data to the company(ies) it deems pertinent. Participants and users declare to have been informed of the conditions regarding personal data protection described above, accepting and consenting to the automated processing thereof by the Organizer, in the manner and for the purposes indicated in this section.
For more information or queries about these Regulations, Participants may send a private message to the Facebook EPA Costa Rica profile, as well as consult it directly on the official website epaenlinea.com. These Regulations will be available in their entirety for the knowledge and information of the general public and consumers, at Customer Service in EPA Stores, during the term of this promotion.