Terms and conditions for the "Free installation of THERMO MAX 10KW heater" promotion
The company THERMOSOLUTIONS GROUP S., domiciled in Santa Ana de Escazú, with legal identification number 3-101-562833, establishes this General Regulation, which includes all restrictions, limitations, and conditions that apply for the purpose of regulating and developing the free or included installation benefit for the customer, in order to avoid confusing or erroneous information for the consumer, which is why the following regulations are established, the observance of which is mandatory for the application of the benefit, which comprises the installation labor for the entire line of products sold in Ferretería EPA stores in Costa Rica.
Article 1. Validity and Application of the Special Offer or Promotion:
The promotion of providing free installation labor for ThermoMax 10kw heaters (2440037) is established according to the promotion indicated in stores between March 1 and March 31 of the current year.
Validity of the benefit:
The service will apply to all units sold between March 1 and March 31, 2022. Heater purchases made outside the term or dates established in this Regulation will not have the "Free Installation" benefit.
Free or included installation is understood as the Customer not having to pay any sum additional to the product's selling price for INSTALLATION LABOR; however, the customer must assume the costs of the materials required to carry out the heater installation (understood as breakers, electrical cable, piping, supply tubes, shut-off valves, and Teflon tape) in accordance with the limitations of this Regulation. If the house does not have the necessary provisions for the heater installation (cold water piping, hot water piping, and electrical supply line as specified in the product manual), the benefit is voided.
Article 2. Person Responsible for Installation: The free installation must be coordinated by the customer at the Thermo Solutions service center by calling 2203-4616 within a period of no more than 24 hours after the purchase or with the help of the promoter at the time of purchase.
The time frame to perform the installation will be 7 business days after making the purchase, through a telephone coordination process with the customer where slots will be assigned based on the order in which calls are received.
If the customer makes the purchase online or by phone, the technician may pick up the heater at the store where it was acquired during the store's working hours.
The schedule for installation will be from Monday to Friday from 8 am to 4 pm.
Coverage Range: Free or Included installation applies only within a radius of no more than 20 km from the store where the purchase was made and invoiced, so for places or cantons beyond 20 km, an additional amount of 1,000 colones per kilometer will be charged based on the mileage of the location where the final installation is performed. Payment for such installation expenses will be borne by the customer and must be paid directly to the installer by the means indicated by the person coordinating the visit.
Cancellation of Installation Appointment: In the event of a failure to meet the installation appointment, where the customer does not provide notice of cancellation at least 24 hours in advance, the customer must pay an additional cost of 40,000 colones to reschedule the visit. Likewise, if the customer cancels the agreed-upon appointment twice, they lose the installation benefit.
Article 3. Installation Materials: The customer must purchase the heater at Ferretería EPA to be eligible for the free installation benefit, as well as the entirety of the materials required for the installation and operation of the acquired item. In this sense, it is clarified that neither Ferretería EPA S.A. nor Thermo Solutions will provide any product required for the installation, except for the tools and labor necessary for the heater installation. Thus, the Customer must provide at their own cost and responsibility the services and materials required for the installation, which are NOT included:
Limitations and Conditions:
Includes:
- Installation Labor
Does Not Include:
- 220V electrical installation (necessary for equipment installation)
- Supply hoses for hot and cold water
- Shut-off valves for hot and cold water
- Glue and/or Teflon tape as required
- For installations beyond a 20 km radius of each store, the additional charge for transport according to the distance of the location (1,000 colones per additional kilometer)
- Hot and cold water piping provisions at the installation site (0m)
- Correct electrical provisions (thermomagnetic circuit breakers and electrical cable suitable for the heater's power at 0 meters from the point where the heater will be placed)
- In case of not having the provisions at the installation site, the free installation benefit is voided.
- In case of not having the adequate elements for the installation according to existing manuals and regulations, the free installation benefit is voided.
Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the offer or promotion for free installation labor are for illustrative purposes only. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory available at each store.
Article 5. Warranty: The installation will have a warranty, which will be the sole and exclusive responsibility of Thermo Solutions.
- 30-day warranty on Installation Labor.
- The warranty does not apply to failure of materials provided by the customer.
- The warranty does not apply to problems in the hot water supply network or shower terminals.
- Application of Warranty:
The customer may carry out the process for warranty claims, on-site equipment inspection, or coordinate installations by calling the provider's phone number and contact person (See Annex 1) and providing the requested information.
Annex 1
Contact person to coordinate installation:
- Service Center: 2203-4616 ext 118 or 119 with Joseph Lazo.
- Any ThermoSolutions promoter at the different points of sale of Epa Ferretería S.A.