"Free mattress transport" promotion rules – March 2022

The company Ferretería EPA, S.A., with Costa Rican corporate identification number three-one-zero-one-three-five-four-two-seven-one, establishes this General Regulation, which includes all those restrictions, limitations, and conditions that apply for the purpose of regulating and developing the free or included transportation service benefit for the customer, in order to avoid confusing or erroneous information for the consumer. Therefore, the following regulations are established, the observance of which is mandatory for the application of the benefit, which includes free transportation service for mattresses purchased at Ferretería EPA where the distance is not greater than 10 kilometers from the EPA Store where the customer makes the purchase.

What is provided herein shall be mandatory for the Client (see definition of Client below) and the Organizer in said Promotion. Participation in the Promotion implies the Client’s acceptance to respect these rules, limitations, and procedures, which shall be definitive with respect to the Promotion and are known and accepted as final. Any violation of said rules and/or procedures established for the Promotion will imply the immediate exclusion of the Client or Participant, without any liability on the part of Ferretería EPA S.A.

The following capitalized terms and definitions used in this Regulation shall have the meaning established, with the understanding that said meaning shall be applicable to both the singular and plural forms thereof.

1. “Client or Participant” means any of the natural persons who participate in the Promotion in accordance with the limitations of this Regulation.

1. “Points of Sale” means only the Ferretería EPA stores located in Curridabat, Escazú, Belén, Tibás, and Desamparados.

1. “Personal Data” means the data that each Client must provide and complete in the documentation to apply for the benefit, which are (i) Full Name; (ii) Valid and current personal identification number, duly recognized by the Government of the Republic of Costa Rica; (iii) Phone numbers; (iv) Email address. Such information shall be used solely by the Organizer for the purposes of the Promotion, a situation to which the clients consent; therefore, it may not be used for commercial or advertising purposes.

1. Prize and/or benefit: In this promotion, the benefit and/or prize shall consist of free and/or included transportation for the purchase of the products indicated in the following clause.

Article 1. Validity and Application of the Special Offer or Promotion:

The promotional benefit offered in this promotion consists of free or included transportation service, corresponding solely and exclusively to purchases of mattresses made during the validity period of the promotion, which is of limited duration, starting on March 1, 2022, and ending on March 31, 2022, during EPA's regular business hours.

Therefore, all subject purchases must be coordinated at the builder service module with identified Ferretería EPA, S.A. personnel, who are effectively trained in this program by Ferretería EPA, S.A. For the purposes of these regulations, the participating products are the following mattresses or bases, which are assigned the following codes:

*0948036	EUROBED MATTRESS INDIVIDUAL
*0948037	EUROBED MATTRESS DOUBLE
*0948038	EUROPLUS MATTRESS INDIVIDUAL
*0948039	EUROPLUS DOUBLE
*0948040	EUROPLUS MATTRESS QUEEN
*0948041	EUROPLUS MATTRESS KING
*0948042	BASE B INDIVIDUAL
*0948043	BASE B DOUBLE
*0948044	BASE B QUEEN
*0948045	BASE B KING

This benefit only applies to those purchases that have a maximum distance of 10 kilometers from the Ferretería EPA store where the purchase is made.

Validity of the benefit:

The service will apply to all units sold from March 1 to March 31 of the current year. Purchases made outside the period or dates established in this Regulation will not have the benefit of "free or included transportation service."

Free or included transportation is understood to mean that the Client shall not pay any additional sum to the product's sales price for the transportation service; however, the client must assume the costs for each additional kilometer beyond the maximum distance established in this Regulation.

Article 2. Conditions:

The service will apply to all clients who make the purchase without a minimum required amount, provided they meet the requirement that their distance is not greater than 10 kilometers from the store, during the validity period of the promotion.

It is stated and therefore informed that all transportations will be carried out only on Wednesdays during the validity of the promotion, with the following delivery days:

• Wednesday, March 02, 2022
• Wednesday, March 09, 2022
• Wednesday, March 16, 2022
• Wednesday, March 23, 2022
• Wednesday, March 30, 2022
• Wednesday, April 06, 2022

Delivery schedules are made on Mondays; sales made on Tuesdays will be dispatched provided the store has physical inventory.

It only applies to one (1) trip per invoice, so the client must coordinate one (1) delivery point within the permitted distance for each invoice or purchase made.

The client must provide all necessary information: name of the person receiving, ID, phone number, and exact address to be able to enjoy the benefit.

The client must ensure that the address provided has access for a tandem-type truck to enter in order to enjoy the benefit.

The client must be present or leave someone authorized to receive and sign in their place; otherwise, the merchandise will be returned, and the client must pick it up at the store. Deliveries will be made by route from 8 am to 4 pm; no fixed time is established for delivery.

The client must sign a document of conformity with the delivered material once the merchandise arrives, declaring themselves satisfied with the delivery.

Any non-conformity detected for which a warranty claim is desired must be presented at the Ferretería EPA store where the purchase was made, with the product in perfect condition and the original invoice.

At all times, the client must keep the purchase invoice of the product and the required materials to be able to claim a warranty.

The client will have a maximum period to coordinate the dispatch of the purchased merchandise, with the deadline being Monday, March 31, 2022. However, the dispatch must be coordinated on the same day the purchase was made.

Responsibility of the company transporting the merchandise:

The personnel providing the transportation service are trained to transport merchandise of all products sold in Ferretería EPA stores, but they have no connection whatsoever with the product manufacturers.

The availability of dates and times for delivery is subject to the amount of freight previously coordinated and the number of vehicles available for delivery; therefore, every purchase must be coordinated with Ferretería EPA advisors located at the builder service module within the store.

Article 3. Coverage Range: The free or included transportation service applies only to the surroundings of the Ferretería EPA store where the purchase was made and invoiced, provided they meet the condition that the maximum distance is 10km from the store; otherwise, an additional amount will be charged if the place where the final delivery is made is outside this range. Payment of said expenses to the installation team will be borne by the client.

Limitations and Conditions:

Includes:

• Delivery of materials through the free transportation service.

Does Not Include:

• Does not include installation, visits, or consultations at the time of delivering the merchandise.

Article 4. Illustrations and Photographs: The illustrations or photographs used in the publication of the offer or promotion of the free installation service are for illustrative purposes only; however, they clearly reflect to the consumer the benefit granted in the Promotion. The size and design, as well as the dimensions of the product on offer or promoted, may vary according to the inventory found in each store, all of which is adjusted to the codes of the participating products described above.

Article 5. Suspension or Modification of the benefit: Ferretería EPA S.A. may modify, suspend, or terminate any benefit, offer, or free transportation service promotion in advance, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any cause of force majeure or fortuitous event arises that warrants it. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate any offer or promotion under the same terms, at its sole discretion, without the need for prior notice other than that published at the customer service offices in each of the Ferretería EPA stores.

Article 6. Non-compliance: Any violation of this regulation and/or the procedures and systems for applying the benefit, Promotion, or Special Offer will imply the immediate exclusion of the consumer from participating in the Benefit, Promotion, or Offer and/or the revocation of the application of the purchase of Products under the corresponding Benefit, Promotion, or Offer.

Article 7. RESTRICTIONS AND LIMITATION OF LIABILITY:

a): EPA may modify, reduce, expand, extend, suspend, or terminate this Promotion in advance, immediately, without any liability on its part, totally or partially, indefinitely or definitively, if any cause of force majeure or fortuitous event arises that warrants it. Likewise, for commercial or convenience reasons, it may also modify, suspend, or terminate this Promotion under the same terms, at its sole and total discretion, without the need for prior notice other than that published in the media and advertising that the Sponsor deems convenient, or in its Customer Service offices.

b): EPA's responsibility ends with the delivery of the benefit and it is not responsible for any type of accidents, death, illnesses, or medical expenses, conduct, and bad behavior that may occur due to the use and enjoyment of any of the prizes or products acquired, as well as the transportation provided.

c): In special cases that warrant it, by the Sponsor's decision, a Notarial Act will be drawn up regarding these circumstances to place on record any fact outside of what is provided in this Regulation.

d): In the event that the beneficiary voluntarily indicates that they do not want to complete the transportation process regulated by this Regulation, or by their own will does not accept the benefit, they may not claim any compensatory sum or consolation prize from the Organizer.

• The Promotion and the Participants are subject to the requirements, conditions, and restrictions of this Regulation.
• In the event of any fortuitous event or force majeure, Ferretería Epa S.A. may suspend the Promotion totally or partially, without generating any liability for such suspension.
• Ferretería Epa S.A. will not be responsible for collateral expenses that performing the procedures to make this Promotion effective implies for the Participant. These collateral expenses refer to: cost of calls, preparation of documents, copies, cost of additional transportation to the indicated point or in complying with the maximum route, among others.
• Ferretería Epa S.A. reserves the right to suspend the benefits of this Promotion in cases where it is determined that the benefits of the same have been applied through deceit, fraud, or other illegal activity.
• The mechanics of this Promotion, as well as the Intellectual Property derived from it, are the exclusive property of Ferretería Epa S.A.
• The responsibility of Ferretería Epa S.A. ends with the transportation and delivery of the Prize corresponding to the Participant, so the organizer is responsible only for the delivery of the benefit indicated in this Regulation.
• The winner of the prize and/or benefit will be solely responsible for the use and enjoyment they make of it.
• The Organizer will not be responsible for any unauthorized human intervention by third parties in computer systems or similar that alter the development of the promotion, so if any similar situation is detected, it will proceed to suspend said Promotion.

For more information or queries regarding this Regulation, Participants may send a private message to the EPA Costa Rica Facebook profile, as well as consult it directly at the EPA Store Customer Service center. This Regulation will be available in its entirety for the knowledge and information of the general public and consumers at Store Customer Service during the validity of this promotion.

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